This position oversees and ensures the successful operation of the IT helpdesk team, serving the staff, faculty, and students on campus. This position carries out daily customer support tasks and manages student workers, ensuring achievement of SLA (service level agreement) goals, procedures, and policies.
Areas of responsibility include, but are not limited to, support for desktop systems and software, classroom equipment, inventory and rotation of end-user equipment, software updates, student worker supervision, back-office software support, and similar items.
- Ability to supervise workers
- Advanced support of PC environments (CompTIA A+ or equivalent experience)
- Fundamentals of networking (CompTIA Network+ or equivalent experience)
- Fundamentals of cloud platforms (CompTIA Cloud+ or equivalent experience)
- Fundamentals of server management (CompTIA Server+ or equivalent experience)
- Fundamentals of security (CompTIA Security+ or equivalent experience)
- Troubleshooting skills
- Excellent organizational and communication skills
- Self-motivation and ability to operate under limited supervision
Please submit resumes via the apply now button.
Location/Region: Springfield, MO