The Operations Administration Manager (OAM) will work closely with a wide variety of Managers and Leaders on-site to handle and manage a wide variety of administrative activities. These administrative management duties include ensuring accurately processing payroll, compliance reports, aging reports, rental processing, cash log, and daily report management. In addition to processing these reports the OAM serves as the approving manager verifying accuracy, completeness, and timeliness of all reports. Additionally, the OAM will order supplies for operations including VSA and manage the uniform ordering process. The OAM works on complex inquiries and must see issues through to resolution while paying attention to details and accuracy. On an as-needed basis the OAM will serve as a back-up to Functional Managers. To be a great OAM, you need:
An ability to maintain a high level of professionalism and confidentiality using both verbal and written communicationsAbility to actively listen, ask good questions, and troubleshoot/diagnose issues across a wide range of topics and disciplinesA willingness and ability to spend long periods of time working on a computerAttention to details in a fast paced environmentAn ability to efficiently and effectively meet the quality, accuracy, delivery, and performance goals of the positionCommitment to the highest level of customer service and a desire to take pride in a job well done that results in a great rental experience for the customerUnderstanding of the Functional Manager’s responsibilities*LI-POST
Mandatory Requirements Minimum Qualifications:
A degree is not required, but someone who is able to demonstrate the requisite behaviors and with the right level of experience (below) will also be considered. Professional Experience:
- Proven strong organisational capability, and attention to detail.
- Understanding the car rental business is helpful but not essential.
- Attitude and the right behaviors are more important, as is the requisite level of capability to manage in a tough, fast moving operation.
- Previous experience of working in a unionized environment would also be an advantage.
Strong PC proficiency including the entire Microsoft Office Suite with an emphasis on ExcelAbility to multi-task, organize, and manage assigned work Experience with ERP, Oracle, or related accounting softwareStrong management, communications, interpersonal relationship, customer service, and problem solving skills
Preferred Requirements EEO/AA: Females/Minorities/Disabled/Vets
Location/Region: Kansas City, MO (US)