Job Description **** 100% REMOTE POSSIBLE****
Responsible for engineering, analytical and support tasks and activities associated with areas within the contact center function (e.g., center design, engineering, implementation, programming/scripting, diagnostics or operations/user support). Monitors the operation of contact center infrastructure and systems. Performs complex tasks relating to contact center operations, installation, and/or maintenance for local, off-site and/or remote locations.
7-10 years of relevant work and/or technical experience; is a knowledge expert of contact center infrastructure and systems, IP and traditional telecom systems, and the multiple disciplines/processes involved in the implementation and support of large contact centers.
Knowledge, Skills and Abilities Required:
Expert knowledge of contact center technology systems to include but not limited to, IP Contact Center, CTI (computer telephony integration), IVR (interactive voice response)/voice portal, voice recording, speech applications, is a subject-matter expert in particular domain or solution and serves as a consultant to senior management and IT staff on contact center software and long-term.
Knowledge of Java / J2EE application design, development and implementation
Knowledge of Application and servlet containers such as Tomcat 7.x and later versions
Experienced with Linux operating systems
Expert knowledge of XML, VXML 2.1 and voice application design patterns and algorithms
Knowledge and ability to create and update GRXML Grammar files specific to Nuance
Working knowledge of the Nuance Insights reporting solution in order to work with, update and configure custom reports
Experienced designing, developing and implementing IVR applications using Orchestration Designer 7.x, Voice XML 2.1 and Java.
About this company
To the people we serve, Vaco is more than just a name. It’s a revolutionary thought process, a game-changing business model, and a loud-and-clear rallying cry for entrepreneurial spirits who want more. Yes, Vaco provides expert consulting, permanent placement, executive search and strategic staffing for companies across the country and around the world, in all kinds of different industries. We place qualified candidates in hard-to-fill positions and solve tough problems for businesses. But most importantly, we help people find freedom.
Location/Region: Kansas City, MO (US)