The Call Coordinator must understand that to run effectively and efficiently, a Market Center must tend to its associates’ needs in such a way that they (the associates) are receiving the expected level of service and remain satisfied with the level of service provided by the Market Center.
The Call Coordinator will be responsible for the appearance of the Market Center common areas. They will ensure the office is neat and prepared for business. The Call Coordinator will need to have a relationship-based attitude, a servant leader mentality, and growth based mindset. As a result of the associate being the customer with an understanding that the agent associates will seek them because the associate likes the individual and are swayed by enthusiasm.
The Call Coordinator acts as the Director of First Impressions for the Market Center. They will greet everyone with a smile and warmth as they enter the office. They will be as helpful as possible without neglecting the phones.
The Call Coordinator will assist in the management of the office by providing support and feedback to the MCA and Team Leader on all matters affecting the productivity and operation of the Market Center.
What will you do?
These are the standards a well-above-average performer will maintain or exceed:
Essential duties and responsibilities
Answer the phone correctly
Properly route phone calls
Greet everyone in a positive manner
Assist management team
Receive and sort mail and deliveries
Maintain appearance of reception area
Sales Associates – daily
MCA, AMCA, TL – daily
Great verbal and written communication skills
Neat, clean, professional appearance
High school graduate
Phone skills and experience
People skills and experience
Basic social media marketing skills